FAQ

To proceed with the verification process, please send an email to our support team at support@silversandscasino.com using the email address that you registered with Silver Sands. Once we receive your email, our support team will manually verify your email address for you.

Silver Sands Casino offers a wide range of exciting games for players to enjoy. Our game selection includes popular casino classics as well as unique and innovative options. Here are some of the games you can find at Silver Sands Casino: Roulette: Test your luck and strategy with the iconic game of roulette, where you can place bets on different numbers or colors. Blackjack: Challenge the dealer in a game of blackjack and aim to get a hand closer to 21 than theirs without going over. Slots: Spin the reels and try your luck on our diverse selection of slot games, featuring various themes, bonus features, and jackpot opportunities. War: Engage in a simple yet thrilling card game of War, where you compete against the dealer to see whose card is higher. Video Poker: Combine the excitement of poker with the simplicity of slot machines in our video poker games, where you aim to create the best poker hand possible. Pai Gow: Experience the ancient Chinese game of Pai Gow, where you arrange your seven cards into two hands, aiming to beat the dealer's hands. Caribbean Stud Poker: Play against the dealer in Caribbean Stud Poker, where you aim to form a better poker hand and win the progressive jackpot. Red Dog: Test your instincts in Red Dog, a popular card game where you predict whether the value of the next card will fall between the values of two given cards. Baccarat: Take a seat at the Baccarat table and try to predict whether the player or the banker will have a hand closer to 9. Let 'Em Ride: Enjoy the thrill of Let 'Em Ride, a poker-based game where you aim to create a winning hand using your own cards and community cards.

For security purposes, if there have been multiple unsuccessful login attempts, our system will automatically lock your account. Even if you reset your password, you will not be able to access your account in this situation. To resolve this matter, please reach out to our support team. One of our team members will review the issue and unlock your account for login. We take account security seriously and appreciate your cooperation in ensuring the safety of your account.

To update your personal information in your Silver Sands account, please follow these steps: Send an email to our support team at support@silversandscasino.com. Include a copy of your ID in the email attachment. Clearly state the information you would like to update in your account. Our support team will verify your identity using the provided ID. Once your identity is verified, our team will proceed to update your account information as requested. We require a copy of your ID to ensure that we are updating the account information of the correct account holder. Your privacy and security are important to us, and we appreciate your cooperation in this verification process. If you have any further questions or need assistance, please don't hesitate to contact our support team.

A coupon is a voucher code that can activate various types of bonuses when redeemed in the Coupons section of our cashier. These bonuses can include no deposit/free chip offers, free spins, or bonuses based on a percentage of your deposit. To redeem a coupon, follow these steps: Open the cashier section on our website. Select the Coupons heading. Enter the coupon code into the designated field. Click on the redeem button to activate the bonus. For deposit-related bonuses, it is important to redeem the coupon before making a deposit into your Silver Sands account. The number of times a coupon can be used may vary, and you can find this information in the promotion details on our website or in the cashier. We highly recommend familiarizing yourself with the terms and conditions of any promotion you wish to use, as they may also vary. This will ensure that you understand the requirements and restrictions associated with the bonus. If you have any further questions or need assistance, please don't hesitate to contact our support team.

Wagering, also known as playthrough, refers to the total value of bets placed regardless of the outcome. Let's consider an example to understand it better. If you deposit R100 and receive a bonus of R50, your total balance will be R150. Suppose the bonus has a wagering requirement of 10 times. In this case, you would need to place bets totaling R1500 (150 x 10 = 1500) before you can request a cashout. Free bonuses that do not require a deposit usually have a wagering requirement of 60 times the bonus amount, with a maximum cashout of twice the value of the bonus amount. For instance, if you receive a R200 Free Bonus, you would be required to wager a total of R12,000 (200 x 60 = R12,000) in order to cash out a maximum amount of R400 (twice the bonus amount). It's important to note that wagering/playthrough requirements only apply when using bonus credits. If you play without using any bonuses, you will not be required to fulfill any wagering requirements.

It is important to note that non-deposit related free chips or free spins bonuses should not be used consecutively without making a deposit in between. If you have used two free bonus offers without making a deposit in between, any winnings obtained will be voided from your account. These funds cannot be cashed out. This policy is stated in our terms and conditions and applies to all players. If you want to be eligible for future withdrawals, please ensure that you make at least one deposit between every two free bonuses you redeem. Please remember that the availability of multiple free bonuses does not give you permission to disregard the bonus terms or our terms and conditions. If you have any further questions or need assistance, please don't hesitate to contact our support team.

To resolve the issue of not being able to load a certain game, please follow these steps: Check for active coupons: Ensure that you don't have an active coupon in your account. Some coupons are restricted to specific games or even just one game. Having an active coupon associated with a game can prevent you from loading other games. You can check for active coupons by accessing the Cashier section and then selecting the Active Coupons section. Clear browser data: If you don't have any active coupons but are still unable to load the game, try clearing your browser's cookies, temporary internet files, and cache. This can be done by accessing the settings or preferences of your internet browser. Alternatively, on a mobile device or tablet, clear the cache specific to the browser or app you are using. Try a different browser: If clearing browser data doesn't resolve the issue, attempt loading the game using a different internet browser. Recommended browsers include Google Chrome, Mozilla Firefox, and Safari. Install any of these browsers if you haven't already, and try loading the game again. If the issue persists after following these steps, please contact our support team for further assistance.

Complimentary (comp) points are earned while playing in the casino. Each R2 betted will earn you 1 comp point. These comp points can be converted into bonus credits at a rate of 500 comp points for R1. To exchange your comp points, access the Cashier section and navigate to the My Account tab. From there, you can redeem your points. It's important to note that credits obtained from redeeming comp points are considered as free bonus credits, and therefore, they are subject to the terms and conditions applicable to free or no deposit bonuses.

Account verification is an essential part of our security measures and KYC (Know Your Customer) process. All players are required to verify their account information and identity, usually when making their first withdrawal. The specific documentation and information needed depend on the deposit methods used by the account holder. If you have used a credit or debit card within the last six months, you must provide us with the following: Copy of a valid Identity Document or Passport Completed and manually signed credit card verification form for each credit or debit card used in your account Copy of the front and back of the related credit/debit card Please ensure that the signature on the card and the form are clear and can be compared and verified. For security reasons, please blank out the middle eight digits of the card number and the entire CVV code at the back of the card. If a credit or debit card is no longer valid, you can request to have it blocked in our systems, provided it has not been used with us for six months or more. However, if the card has been used within the last six months but is no longer valid, you will need to provide a statement or letter from the issuing institution confirming that the card is no longer active. The account verification process is a one-time procedure. However, any new credit or debit cards registered and used after your initial verification will need to be verified in the same manner by completing a credit card verification form for each new card. This should be done before making your next withdrawal. If you have never used a credit card or debit card for deposits, you will only need to provide a copy of a valid Identity Document or Passport for verification. Please scan the verification documents and email them to our support team.

Once your account has been verified and you have received a confirmation email, you can proceed to request cashouts/withdrawals from our Cashier section. It's important to note that withdrawals should be made only to a banking account held in the name of the casino account holder. After you have submitted a withdrawal request through our cashier, our accounts team will process it within two working days. Once the payment has been processed, you will receive an automated email notification. Please be aware that payments processed by our team are then subject to regular bank-to-bank delays, which can take up to 72 working hours. Withdrawals are processed by our team on each working day of the week, excluding weekends and public holidays. They are handled on a first-come, first-served basis, following the order in which they are requested. Please keep in mind that the specific processing times may vary, and we strive to complete the withdrawal process as efficiently as possible.

No need to worry. Even if your deposit cannot be automatically located, our support team can manually credit it for you. To do this, you'll need to obtain the proof of payment for the deposit from your online banking. This is typically a PDF file that shows the deposit information. Once you have the document, please email it to our support team.

Deposits can be credited based on the receipt of proof of payment, even before the funds actually reflect in our bank account. If you're unable to provide a valid proof of payment (such as in cases where the ATM is out of paper or online banking doesn't provide a valid file), you can simply email your deposit information to our support team. When emailing your deposit information, please make sure to include the reference used when making the deposit. This will help our team locate and verify the deposit once it reflects in our bank account. Our support team will then credit your account accordingly. We understand that technical issues or delays can occur during the deposit process, and we're here to assist you in ensuring that your funds are properly credited. Feel free to contact our support team if you have any further questions or concerns.

You can enjoy playing on Silver Sands Casino using your mobile device or tablet, as long as it can run the latest versions of the Apple Safari, Google Chrome, or Mozilla Firefox web browsers. If your device is compatible, simply open your web browser and navigate to our homepage. Once there, select the "MOBILE" section at the top of the page and click on it to access the mobile version of the casino. Here are the supported devices: iPhone 4S or later iPad 2 or later iPad Mini iPod Touch 5th generation with A5 Dual Core chip For Android devices, make sure they can support the latest versions of the Google Chrome or Mozilla Firefox web browsers. If you encounter any issues or have further questions, please don't hesitate to reach out to our support team. They will be happy to assist you.

If you happen to lose your internet connection while placing a bet on a game, the gaming server will handle the situation in the following ways: If the server can resolve the outcome of the bet after your internet connection is restored, it will update your credit balance accordingly. This means that if you lost the bet during the connectivity loss, your balance will be adjusted to reflect the loss. In cases where the server cannot determine the outcome of the bet during the period of disconnection, it will save the unfinished bet. When you log in again, you will be presented with the unfinished bet, allowing you to replay the game from where it left off. This ensures that you can resume and complete the game that was interrupted due to the connectivity loss. These measures are in place to ensure fair gameplay and to provide you with the opportunity to continue where you left off in the event of an internet connection issue. Please note that if you have any further concerns or questions regarding this matter, our support team is available to assist you.