Responsible Gambling

Silver Sands Casino is dedicated to providing a safe and enjoyable gaming experience for all players. We understand that while most players gamble for entertainment, there are a few who may have difficulty controlling their gambling habits. We fully support responsible gaming and want to ensure that you continue to play in a safe and controlled manner. Here are some guidelines to keep in mind:

1. View gambling as entertainment, not a way to make money.
2. Keep track of the time and money you spend on gambling.

If you have concerns about your gambling behavior, we encourage you to take our self-assessment test or visit our responsible gaming information page for more guidance.

Underage Gaming

To play at Silver Sands Casino, you must be at least 18 years old or of legal age in your jurisdiction, whichever is greater. We require certain details from you to verify your identity for both your protection and ours. If you have any questions about this, please feel free to contact us.

Protection of Minors

As the Internet is easily accessible in homes worldwide, responsible online gaming relies on responsible parenting. Here are some tips for parents to help protect minors:

  • Never leave your computer unattended when the casino software is open
  • Use a strong password to protect your casino program.
  • Prohibit individuals under 18 from participating in any gambling activity.
  • Keep your casino account number and credit cards out of the reach of minors.
  • Avoid saving passwords on your computer. Instead, write them down and store them securely.
  • Monitor your children's online time and use filtering programs to prevent access to inappropriate material.

Filtering Programs

Please note that the minimum age for registration at Silver Sands Casino is 18. If you want to block gaming websites for underage individuals, you can visit websites such as
www.cyberpatrol.com, www.gamblock.com, www.safekids.com, www.surfcontrol.com, www.netnanny.com for information on implementing such programs.

Player Self-Exclusion

While the majority of players gamble for entertainment, we recognize that gambling can be harmful to a small number of individuals. We are committed to creating a safe and responsible gaming environment by following eCOGRA's responsible gaming requirements. If you are concerned about your gambling behavior, you have the following options:

  • Minimum seven (7) day cooling-off period.
  • Minimum six (6) month self-exclusion period.

During the exclusion period, your Silver Sands Casino account will be locked, and we will ensure that you do not receive any promotional material.

Deposit Limits:

To promote a safe gaming experience, players can adjust their deposit limits at any time. You have three options:

  • Daily deposit limit - Restricts the amount you can deposit within a 24-hour period.
  • Weekly deposit limit - Restricts the amount you can deposit within a 7-day period.
  • Monthly deposit limit - Restricts the amount you can deposit on a monthly basis.

When contacting our support department, please specify the type of deposit limit you wish to impose on your account.

Self Assessment Test

Please take a moment to answer the following questions:

1. Do you feel that your work is affected by gambling?

2. If you win, do you get the urge to play until you win more?

3. Have you borrowed money to pay for gambling sessions?

4. Do you feel guilt if you gamble and lose a lot of money?

5. Do you use gambling as a source of income?

6. After losing, do you feel you have to return to the casino and win back your losses?

7. Do you gamble for longer than you thought you would?

8. Do people know you as a gambler?

9. Have you gambled until you’ve run out of cash?

10. Does gambling mean everything to you?

11. Would you consider selling personal possesions in order to get money for gamble?

12. Do you see ‘gambling money’ as being excluded from the normal household budget?

13. When you have a hard day at work, do you get the urge to gamble?

14. Have you ever argued with family/friends about how much or often you gamble?

15. Is your gambling an escape from stress?

16. Would you steal or commit an illegal act in order to raise money for your gambling?

17. Is your gambling a cause of stress and worry which affects all aspects of your life?

18. Have you celebrated any good news by spending a few hours gambling?

19. Is gambling the only thing you want to win at?

20. Does your gambling make you want to escape your life to the extent of considering suicide?

If you have answered ‘Yes’ to seven or more of these questions, please consider assistance from the following organization:

Contact Details

If you have answered "Yes" to seven or more of these questions, we recommend seeking assistance from the National Council on Problem Gambling. You can contact them at 0 800 006 008 or counsellor@responsiblegambling.co.za.

At Silver Sands Casino, we are committed to responsible gambling and ensuring that you have a safe and enjoyable gaming experience. If you have any further questions or concerns, please don't hesitate to contact us.