Privacy Policy

Silver Sands Casino values your privacy and is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, store, and process your personal information, as well as your rights and protections under the law.

1. IMPORTANT INFORMATION AND COMPANY INFORMATION

PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy provides you with details on how Silver Sands collects, stores, and processes your personal data. It is important to read this Privacy Policy along with any other privacy information we may provide when collecting or processing your data, so you understand how and why we use your information.

CONTROLLER

Silver Sands Casino, owned and operated by Paxson Marketing Ltd., acts as the controller responsible for processing your data. If you have any questions or requests regarding this Privacy Policy or your rights, please contact us using the provided contact details.

CONTACT DETAILS

Our full contact details are as follows:

Paxson Marketing Ltd
6 Louki Akrita Apt. 509
100 Nicosia
Cyprus

If you have concerns or queries, we encourage you to contact our support team at support@silversandscasino.com before approaching the Kahnawake Gaming Commission.

YOUR DUTY TO INFORM US OF CHANGES AND CHANGES TO THE PRIVACY POLICY

Please inform us of any changes to your personal data to ensure its accuracy and currency. If any of your personal details are incorrect, you can update them by contacting our support team at support@silversandscasino.com. This Privacy Policy may be updated periodically, and the latest version will be posted on our website.

THIRD-PARTY LINKS

Our website, software, or app may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their Privacy Policies before interacting with them.

2. THE DATA WE COLLECT ABOUT YOU

We collect and process various types of personal data, including Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data, Usage Data, and Marketing and Communications Data. We may also collect Aggregated Data. We do not collect Special Categories of Personal Data.

  • Identity Data which includes: first name, last name, username, title, date of birth and gender.
  • Contact Data which includes: address, email address and telephone numbers.
  • Financial Data which includes: bank account and payment card details.
  • Transaction Data which includes: details about payments to and from you and other details of bets placed and games played.
  • Technical Data which includes: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and other technology on the devices you use to access our website, software or app.
  • Profile Data which includes your username and password, preferences and feedback.
  • Usage Data which includes information about how you use our website, software or app, bets placed and games played.
  • Marketing and Communications Data which includes your preferences in receiving marketing from us and your communication preferences.

SHOULD YOU FAIL TO PROVIDE PERSONAL DATA

Your provision of personal data is necessary for the performance of our services, compliance with legal obligations, and our legitimate interests in providing you with the best experience. Failure to provide requested data may result in the termination of your account or cancellation of bets.

3. HOW IS YOUR PERSONAL DATA COLLECTED

We collect personal data through direct interactions with you, automated technologies or interactions, and third-party sources. This includes data provided when you register, place bets, play games, request information, or contact our customer care team.

  • Direct interactions. You may give us your Identity, Contact and Financial Data by completing forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • Place a bet with us or play a game
    • create an account with us
    • request marketing materials to be sent to you
    • or give us some feedback.
  • Automated technologies or interactions. As you interact with our website or app, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies (such as Google Analytics). We may also receive Technical Data about you if you visit other websites employing our cookies.
  • Third parties or publicly available sources. We may also receive personal data about you from various third parties and publicly available sources and utilize this information for things such carrying out further identification checks to minimize fraud or money laundering risks to the business.

4. HOW WE USE YOUR PERSONAL DATA

We use your personal data for various purposes, including the performance of contracts, our legitimate interests, compliance with legal obligations, and with your consent where applicable. We may use your data for registration, processing bets, managing our relationship with you, marketing, website/app administration, and data analytics.

We respect your marketing preferences and provide options for unsubscribing from personalized offers. We may also use cookies to enhance your browsing experience, but you can manage your cookie preferences in your browser settings.

  • Performance of contract – the processing of personal data is necessary for the performance of contractual obligations we enter into with you and which you are a party to (i.e. the Terms and Conditions)
  • Legitimate interest – when relying on this legal ground, it means that we process your data in the interest of conducting and managing our business to ultimately provide you the best service and experience we possibly could. Before relying on this ground, we ensure that we evaluate the potential impact such processing may have on you and your rights. Therefore, we do not rely on this ground where your rights and interests as a data subject override our interests to process such data.
  • Legal Obligations – Where we need to comply with a legal or regulatory obligation.
  • Consent – Where consent is used as a legal basis for processing your data, we only process your data in such a manner for as long as we have your consent to do so. If, at any time, you feel that you no longer wish for us to process your data in such a manner, we will no longer do so. However, this will not affect any processing of personal data that we carried out with your consent prior to the removal of your consent.

 

We may use identity data and contact data from the registration form when you sign up to send you further information and notifications. No information will be sold, given or in any way transmitted to any external entity, person or other business outside our corporation.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out a description of the ways we use your personal data, and which of the legal bases we rely on to do so below. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer, (a) Identity Data (1) Performance of a contract with you
to verify your age and to ensure you are not gambling from a restricted country. (b) Contact Data
To process your bet and to enable you to play games including: (a) Identity (1) Marketing and Communications
(a) Manage payments from you, and pay your winnings (b) Contact (2) Performance of a contract with you
(b) Collect and recover money owed to us including any fees and charges (c) Financial (3) Necessary for our legitimate interests (to recover debts due to us)
(d) Transaction
To manage our relationship with you which will include: (a) Identity (1) Marketing and Communications
(a) Notifying you about changes to our terms and conditions or privacy policy (b) Contact (2) Performance of a contract with you
(b) Asking you to leave a review or take a survey. (c) Profile (3) Necessary to comply with a legal obligation
(c) to enable you to interact with our Customer Care team via email, phone and live chat. (4) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Identity (1) Marketing and Communications
(b) Contact (2) Performance of a contract with you
(c) Profile (3) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
(d) Usage
To administer and protect our business and the security of our website/app (a) Identity (1) Necessary for our legitimate interests (for running our business, provision of administration and IT services, exercise
(including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (b) Contact network security, to prevent fraud and in the context of a business reorganisation or group restructuring )
(c) Technical (2) Necessary to comply with a legal obligation
To deliver relevant website/app content and advertisements to you and measure or understand (a) Identity (1) Marketing and Communications
the effectiveness of the advertising we serve to you (b) Contact (2) Technical
(c) Profile
(d) Usage
Necessary for our legitimate interests (to study how customers use our products/services, (a) Technical (1) Necessary for our legitimate interests (to develop our products/services and grow our business)
to develop them, to grow our business and to inform our marketing strategy) (b) Usage
To use data analytics to improve our website/app, products/services, marketing,
customer relationships and experiences (a) Identity (1) Necessary for our legitimate interests (to develop our products/services and grow our business)
Necessary for our legitimate interests (to define types of customers for our products and services,
to keep our website/app updated and relevant, to develop our business and to inform our marketing strategy) (b) Contact
To make suggestions and recommendations to you about goods or services that may be of interest to you (c) Technical
(d) Usage
(e) Profile

MARKETING

We strive to provide you with choices and a personalized online betting experience, so you can receive offers or betting products that are relevant for you, in accordance with your marketing preferences.

You can opt out and unsubscribe and stop receiving personalized offers via email and SMS by clicking the unsubscribe link within each email or SMS that you may receive from us.

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. (this is referred to as marketing).

You will receive marketing communications from us if you have requested information from us or purchased a bet or played a game or if you provided us with your details when you created your account with us and in each case have not opted out of receiving marketing materials from us.

COOKIES

To enable the functionality during your visit to our website, software or App, we make use of cookies. Cookies are small text files that are stored on your device. We make use of certain cookies that are deleted after your browsing session expires (session cookies). Other cookies may remain on your device and allow our systems to read information as written into the file. The second type of cookies are read by our systems on your next visit to our website/app (persistent cookies).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website, software or App may become inaccessible or not function correctly.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with other companies within the Silver Sands Group, fraud prevention agencies, third-party service providers, professional advisers, regulators, and other authorities. We ensure appropriate security and data protection measures are in place when sharing your data.

  • Other companies in the Silver Sands Group acting as joint controllers or processors and who provide customer services, IT and system administration services.
  • Fraud prevention agencies used to provide customer due diligence including, money laundering, fraud checks.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
  • Service providers who provide IT and system administration services.
  • Professional advisers, including lawyers, banking institutions and auditors who provide consultancy, banking, legal and accounting services to Silver Sands.
  • Regulators and other authorities who require reporting of processing activities in certain circumstance.
  • Payments providers and related service providers – similarly, we may share some of your personal data with the payment providers you use to make and receive payments on our website;

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Credit card or any other financial transaction or information dissemination cannot take place without prior authorization by way of entering usernames and passwords. Our e-commerce partners require specific details to be supplied and confirmed before any financial transactions are processed. They also employ Fraud Prevention departments which ensure the security and integrity of customer’s details.

6. INTERNATIONAL TRANSFERS OF DATA

We may transfer your personal data to countries outside the European Economic Area (EEA) when using third-party data processors. We ensure your data receives the same level of protection as within the EEA through adequacy decisions or standard contract clauses approved by the European Commission.

a) Adequacy decision – we ensure that we transfer your personal data to countries providing an adequate level of protection according to the European Commission;

b) Standard clauses – where the Data Processor is not based in a country benefiting from an adequacy decision we may use specific contracts, known as standard contract clauses, which are model contracts approved by the European Commission. These contracts also ensure that the personal data is afforded the same protection as it is in the EEA.

7. DATA SECURITY

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or loss. We limit access to your data to authorized personnel, and in the event of a breach, we will notify you and relevant regulators as required by law.

8. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. We consider the nature of the data, potential risks, and applicable legal requirements when determining retention periods.

9. YOUR LEGAL RIGHTS

You have the right to access, correct, erase, restrict processing, object to processing, withdraw consent, and exercise other legal rights concerning your personal data. To exercise your rights or obtain further information, please contact us using the provided contact details. We aim to respond to legitimate requests within one month.

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. If you still wish to exercise your right to object, we may have to terminate your account or cancel a bet you have placed with us but we will notify you if this is the case at the time.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us verify your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than this if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.